November 10, 2009 2:00-3:30pm Eastern
Facilitator: Kira Ashby, CEE
Experts: Bobbi Wilhelm, Puget Sound Energy; Carol Suhan, FortisBC
What’s It About?
Think people don’t really care about keeping up with the Joneses? Think again. Perceptions about others’ energy consumption are often more powerful in determining an individual’s conservation behavior than the prospect of saving money, yet people grossly underestimate the impact their peers’ behavior has on their own. In this webinar, you’ll learn how to leverage powerful social norms to improve energy efficiency.
CEE members have developed several innovative programs that leverage social norms to promote conservation and reduce consumption. During this Ask the Experts session, Bobbi Wilhelm of Puget Sound Energy (PSE) will describe how PSE has leveraged social norms to reduce customers’ energy consumption using tailored messaging about how their energy consumption compares to that of their neighbors. The Behavior Committee previously heard SMUD’s take on this type of effort; PSE’s program differs in that it focuses on dual fuel homes as opposed to electric-only as SMUD did. Carol Suhan of FortisBC will detail a decade-long program she developed around waste reduction using neighborhood social norms and will draw direct lessons that can be applied to the energy efficiency industry. Both presenters will detail how the success of leveraging neighborhood social norms was measured and evaluated in their programs.